Last Updated: 17.08.2026
1. PARTIES
These Terms of Service ("Agreement") are entered into between:
Company Name Katar Global Lojistik Turizm Otomotiv Taşımacılık İnşaat LTD. ŞTİ. Address: İncirlik, Hürriyet Mahallesi 4274 Sokak No:8/A, Sarıçam/ADANA, Türkiye Tax Office / Tax No: YÜREĞİR VD/7840296751 MERSİS No: 0784029675100001Phone: +90 532 267 20 01 Email: info@katarglobal.com Website: https://katarairportservices.com
and any individual or legal entity ("User" or "Customer") who requests services through the website https://katarairportservices.com ("Site") or through the Company's other communication channels (phone, WhatsApp, email).
By using the Site, making a reservation, or requesting a service, the User confirms that they have read, understood, and agreed to all provisions of this Agreement.
2. DEFINITIONS
Service: All services offered by the Company, including VIP private transfer, shared (shuttle) transfer, corporate transfer, group/event transfer, and hourly chauffeured car rental.
Reservation: The process by which a User requests a Service via the Site, phone, WhatsApp, or email, and such request is confirmed by the Company.
Payment Infrastructure Provider: The bank/institution enabling secure processing of online payments (Türkiye İş Bankası A.Ş. virtual POS infrastructure).
3. SUBJECT OF THE AGREEMENT
This Agreement sets out the terms and conditions, as well as the rights and obligations of the parties, regarding airport transfer and related transportation services requested by the User through the Site or other communication channels.
4. SCOPE OF SERVICES
The Company provides the following services:
VIP Private Transfer (Çukurova Airport – Adana and surrounding area)
Shuttle / Shared Transfer Service
Service details, vehicle types, capacities, and pricing are listed on the relevant pages of the Site. The Company reserves the right to update its service scope, vehicle fleet, and price list without prior notice; however, the terms of a confirmed reservation may not be unilaterally changed without the User's consent.
5. RESERVATION PROCESS
5.1. The User may create a reservation by completing the reservation form on the Site accurately and completely, by calling the Company, or by contacting via WhatsApp or email.
5.2. A reservation becomes valid once confirmed by the Company in writing (email, SMS, or WhatsApp message) or verbally.
5.3. The User is responsible for providing accurate information regarding flight number, arrival/departure time, number of passengers, luggage details, and any special requests (child seat, extra luggage, name board, etc.). The Company is not liable for any disruption caused by incorrect or incomplete information provided by the User.
5.4. The Company tracks flights in real time; in case of delay, the driver is rescheduled according to the updated arrival time at no additional charge.
6. PRICING AND PAYMENT TERMS
6.1. The price communicated to the User at the time of reservation is fixed and guaranteed; no additional charges are applied for traffic, waiting time, or night tariffs.
6.2. Payment may be made in cash, by credit card, by bank transfer/EFT, or via online payment through the Site. Invoiced/contract-based payment options may be offered to corporate customers.
6.3. Online credit/debit card payments are processed through the virtual POS infrastructure of Türkiye İş Bankası A.Ş. with 3D Secure verification. Card details are not stored by the Company; the payment transaction is carried out directly through the bank's secure payment page.
6.4. For corporate customers, pricing may be determined separately under a service agreement, based on monthly reporting and invoicing.
7. CANCELLATION AND REFUND TERMS
7.1. The User may cancel a reservation in writing (email, WhatsApp, or phone with confirmation) at least [X] hours before the scheduled transfer time.
7.2. For cancellations made before the specified deadline, if an online payment has been made, the amount will be refunded to the original payment method, generally within [X] business days.
7.3. For cancellations made after the specified deadline, or in the event of a "no-show" by the User at the designated meeting point, all or part of the amount paid may not be refunded.
7.4. Requests for refund or rescheduling due to flight cancellation, severe delay, or force majeure will be evaluated upon contacting the Company.
7.5. In the event that the Service cannot be provided due to a cause attributable to the Company (vehicle malfunction, driver unavailability, etc.), the full amount paid will be refunded.
8. USER OBLIGATIONS
The User is responsible for the accuracy of the information provided at the time of reservation.
The User must be present at the designated meeting point at the agreed time.
The User must behave respectfully toward Company staff and other passengers and must not damage the vehicle or equipment.
The User may not use the Service for any unlawful purpose.
9. COMPANY OBLIGATIONS AND LIMITATION OF LIABILITY
9.1. The Company undertakes to provide its services professionally, using licensed (SRC-certified) drivers and safe vehicles, in accordance with applicable law.
9.2. The Company shall not be held liable for delays or service disruptions arising from force majeure events beyond its reasonable control, including but not limited to adverse weather, traffic accidents, road closures, official government decisions, natural disasters, strikes, or pandemics. In such cases, the Company will inform the User as soon as possible and make reasonable efforts to offer an alternative solution.
9.3. The Company's liability shall, in any case, be limited to the amount paid by the User for the relevant service.
10. INTELLECTUAL PROPERTY
All content, logos, trademarks, images, and text on the Site belong to the Company or are used under license by the Company. No such content may be reproduced, distributed, or used for commercial purposes without the Company's prior written consent.
11. PROTECTION OF PERSONAL DATA
Personal data shared by the User through the Site or during the reservation process is processed in accordance with Turkish Law No. 6698 on the Protection of Personal Data ("KVKK"). The processing principles are set out in detail in the Privacy Policy. By using the Site, the User is deemed to have also accepted the Privacy Policy.
12. AMENDMENTS TO THE AGREEMENT
The Company reserves the right to update this Agreement from time to time. The updated Agreement takes effect upon publication on the Site. Continued use of the Site by the User constitutes acceptance of the updated terms.
13. DISPUTE RESOLUTION
Any disputes arising from this Agreement shall be resolved before the Consumer Arbitration Committees, within the monetary limits set by applicable legislation, and disputes exceeding such limits shall be resolved before the Consumer Courts and Enforcement Offices of Adana, Türkiye. This Agreement is governed by the laws of the Republic of Türkiye.
14. EFFECTIVE DATE
This Agreement takes effect at the moment the User begins using the Site, creates a reservation, or requests a service, and remains valid until the relationship between the parties ends.
Contact: Katar Airport Services İncirlik, Hürriyet Mahallesi 4274 Sokak No:8/A, Sarıçam/ADANA, Türkiye Phone: +90 532 267 20 01 / +90 322 332 95 10 Email: info@katarglobal.com
